Free Shipping Offers
▸ Enjoy free SF Express delivery across Hong Kong on single orders with a discounted net total of HKD 500 or above.
▸ Enjoy free SF Express delivery across Macau on single orders with a discounted net total of HKD 800 or above.
▸ Enjoy free SF Express delivery across Taiwan on single orders with a discounted net total of HKD 1200 or above.
▸ Overseas customers enjoy free worldwide shipping on single orders with a discounted net total of HKD 6500 or above (excluding shipping fees).
Processing & Shipping Time
▸ Shipping business days are calculated starting from the day following the successful confirmation and receipt of payment (Saturdays, Sundays, and public holidays are not counted as business days).
In-stock items: Dispatched within 3 business days.
Pre-order items: Dispatched within 14 business days.
▸ If a single order contains both in-stock and pre-order items, the order will be dispatched together once all pre-order items have arrived.
Shipping Methods
Self-Pickup at Cheung Sha Wan Store▸ Store Address: Shop 7, 1/F, Hing Lung Building, 202-210 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong
▸ Once the order is confirmed, items will be prepared within 4 business days. A pickup notification will be sent via MISCRYSTALHK LIMITED's official WhatsApp (+852 6513-1938).
Pickup & Storage Period:
▸ Please pick up your items during store operating hours within 4 business days after receiving the pickup notification.
▸ Orders enjoy a free storage period of 4 business days in total. For pickups from the 5th business day onward, customers will be charged an additional storage fee of HKD 100 per day.
▸ The maximum pickup period is within 90 days from the order confirmation date.
▸ If an order remains uncollected for more than 90 days from the order confirmation date, it will be automatically cancelled and treated as abandoned. We reserve the right to dispose of the items at our discretion without re-dispatch, refund, or prior notice.
Hong Kong Delivery: SF Express
▸ For orders that do not meet the free shipping threshold, shipping fees shall be borne by the customer.
▸ The initial rate starts at approx. HKD 25 (up to 1 kg). Final shipping fees are calculated by SF Express based on whichever is greater between the "actual weight" and "volumetric weight" of the parcel, and will be collected directly by SF Express upon delivery (Freight Collect).
▸ Parcel Tracking: Once the order is dispatched, a tracking number will be provided. Customers can use this number on the official SF Express website to check delivery progress.
▸ Pickup Timeframe & Additional Charges:Overtime Storage Fees: Once the parcel arrives at the designated address or pickup point, please sign for/collect it within SF Express's specified timeframe. If uncollected past the deadline, SF Express will charge additional storage fees, which must be borne by the customer.Overdue Return Handling: If a parcel remains uncollected for more than 30 days, SF Express will return the items to our store. The order will be treated as abandoned, and no refunds, exchanges, or re-shipments will be provided, nor will further notice be given.
▸ When filling out the order, customers must ensure that the recipient's name, phone number, and address are accurate and complete. If delivery fails or re-delivery fees are incurred due to incorrect information, all additional charges must be fully borne by the customer/recipient.
▸ Pickup methods and locations for SF Express service are as follows:
- Direct delivery to HK residential or commercial/industrial addresses
- SF Store addresses
- SF Locker addresses
- SF Service Center addresses
Overseas Customer Orders (Global, Macau, Taiwan): SF International
▸ For overseas orders that do not meet the free shipping threshold, delivery is currently handled exclusively via SF International, with shipping fees borne by the buyer. All shipping fees are calculated and settled in Hong Kong Dollars (HKD).
▸ To inquire about estimated SF Express shipping rates for specific countries or regions, please contact Customer Service via:Email: info@miscrystalhk.comWhatsApp: +852 6513-1938
▸ Estimated Shipping Rates (First 1 kg):
- Macau: HKD 30
- Taiwan: HKD 40
- Singapore, Malaysia, South Korea: HKD 100
- Australia, New Zealand: HKD 300
- United States, Canada, United Kingdom: HKD 350
▸ The final actual shipping fee will be calculated by SF Express upon collection based on the actual weight or volumetric weight of the parcel (whichever is greater).
▸ Once the order is packed, we will inquire about the exact shipping fee with SF Express and notify the customer via official WhatsApp (+852 6513-1938).
▸ Upon successful receipt of the shipping fee, the parcel will be dispatched on the following business day.
▸ After dispatch, a tracking number will be provided. Customers can use the tracking number to check the latest delivery status directly on the official SF Express website or by contacting SF Express.
▸ Any orders shipped to regions or countries outside Hong Kong may be subject to customs duties, import taxes, and related clearance fees imposed by the destination country/region. These fees are not included in the product price or initial shipping cost and must be borne by the recipient.
▸ For relevant customs and import regulations, customers may refer to the Hong Kong Customs official website or the destination customs authority. MISCRYSTALHK LIMITED shall not be responsible for any parcels held, returned, or confiscated by destination customs.
▸ If a customer requests a courier service other than SF Express, an additional handling fee may be charged depending on the situation.
▸ Please understand that transit times for certain orders may be extended due to air freight delays, customs inspections, or other uncontrollable force majeure events.
▸ Notice for Shipments to Taiwan:In accordance with announcements by the Customs Administration, Ministry of Finance, R.O.C. (Taiwan), real-name authentication is required for all personal shipments imported into Taiwan. Recipients who are individuals with local Taiwanese household registration must download the "EZ WAY" real-name authentication app on their mobile phones and complete registration by binding their phone number to their real identity details. The sender must accurately provide the recipient's full name in Chinese and the bound mobile number.Furthermore, shipping waybill information for Taiwan imports must comply with the following rule, otherwise customs clearance will fail: The recipient's name and ID number must match.To ensure smooth customs clearance, recipients are strongly advised to complete authentication and registration in advance. For details, please refer to the official website of the Customs Administration, Ministry of Finance, R.O.C. Shipments without real-name authentication or recipient authorization confirmation cannot clear customs into Taiwan.
Important Notes
✷ To safeguard your rights, please present your "Order Confirmation Email" or "Official Message Notification" upon store pickup for verification by our staff.
✷ Orders will be held for a maximum of 90 days from the date of pickup notification. If uncollected past the deadline, it will be deemed a forfeiture of pickup rights and treated as abandoned. We reserve the right to dispose of the items at our discretion without re-dispatch, refund, or prior notice.
✷ Please double-check recipient details carefully when placing your order. If errors lead to parcel delays or additional courier charges, all related fees must be borne by the customer.
✷ If a customer refuses to accept a shipment/courier without cause or refuses to pay freight-collect charges resulting in the parcel being returned to us, the order will be treated as abandoned. We reserve the right to dispose of the goods without re-issuance, refund, or prior notice.
✷ Saturdays, Sundays, and public holidays are non-business days, and shipping services will not be arranged on these days.
✷ If a Red Rainstorm Warning, Black Rainstorm Warning, or Tropical Cyclone Warning Signal No. 8 (or above) is in effect/issued before 12:00 PM on a scheduled shipping day, shipping services for that day will automatically be postponed to the next business day without prior notice.
✷ Recipient personal data collected by our store is used solely for order dispatch and logistics contact purposes and will never be used for unauthorized purposes.
Need Help?
If you have any questions, please visit our Customer Service webpage.
