Q: Are your crystals 100% natural?

A: All our crystals are carefully sourced from around the world. Any crystal listed with metaphysical or healing properties is 100% genuine and natural; synthetic or man-made stones will never be listed with such properties. We conduct strict professional inspections during sourcing. If any crystal listed with natural properties is verified to be counterfeit, we take full responsibility to ensure a worry-free shopping experience.

Q: Why does each crystal vary in texture and color?

A: Natural crystals and minerals are created by nature, making every piece unique in color, clarity, pattern, and size. Features such as natural inclusions (cotton/mist), ice cracks, mineral pits, black spots, or slight surface unevenness are completely normal characteristics and will not affect the crystal's energy or durability for daily wear.

Q: Can I request an authentication certificate for my crystals?

A: We regularly commission random sample testing by the Asian Gemmological Institute & Laboratory Limited (AGIL) as an authoritative third-party quality control measure. If you require an independent certificate for your purchased crystal, please contact our Customer Service team (the authentication fee shall be borne by the customer). Alternatively, customers are welcome to send items to any accredited gemological laboratory for testing.

Q: Will the actual item look identical to the product photos?

A: All product photos are shot using actual items, and we strive to represent their true colors as accurately as possible. However, slight color variations may occur due to lighting, environment, and screen display settings. Such variations are unavoidable, and the actual product received shall prevail.

Q: Do I need to cleanse or discharge the crystal after receiving it?

A: Before shipment, all items undergo energy cleansing using white sage to restore their natural vibrational frequency and clear negative energy. You can wear your crystal immediately upon receipt.

Q: How should I care for and maintain my crystals daily?

A: We recommend removing your crystal bracelet while showering or sleeping to allow the crystal to rest. Crystals are best worn regularly; holding positive intentions and trusting in their supporting energy can help maximize their benefits.

Q: Will wearing crystals of different colors simultaneously disturb my aura or energy field?

A: No, it will not. Crystals vibrate at a higher frequency than the human bio-magnetic field and will not lower your energy level. When wearing multiple crystals at once, your body's energy field may need a brief period to adapt. Any mild emotional or physical shifts during this time are part of a normal adjustment process rather than an energy disturbance.

Q: Is it better to wear crystals on my body or place them on a desk?

A: Wearing crystals directly against your skin allows for direct vibrational resonance, helping adjust your energy field more quickly. However, for minerals that are delicate or unsuitable for jewelry, placing them on a desk generates effective energy resonance as well—both methods are beneficial.

Q: How do I replace the elastic cord of my crystal bracelet?

A: We use high-quality elastic cords imported from Japan, which typically last a year or longer under normal wear. A re-stringing tool and spare elastic cord are included with your purchase for self-replacement. Unless subjected to excessive pulling or natural wear over time, the cord will not break easily. If you need a re-stringing tutorial, please contact Customer Service.

Q: Can crystal bracelets be resized to fit my wrist?

A: Yes. Please specify your required wrist size in the order notes during checkout. Our default bracelet wrist size is 15.5 cm to 16 cm. Any special size settings for specific styles will be noted on the product page.

Q: Can I enlarge the wrist size of a bracelet?

A: Subject to stock availability and design, enlarging a bracelet may incur additional charges for extra beads or fittings. Please contact Customer Service prior to ordering.

Q: How do I measure my wrist size accurately?

A: We offer complimentary wrist resizing services (any removed beads will be included in your package). Please measure your wrist snugly using a soft tape measure and select the nearest integer size during checkout—there is no need to add extra tolerance:

• For example, if your wrist measures 15.5 cm, choosing 15 cm will provide a snug fit with slight movement, while 16 cm will offer a looser fit.

• If you are unsure about your measurement, feel free to send a photo of your measuring process to Customer Service for assistance.

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Q: Do purchased crystal bracelets come with a warranty or maintenance service?

A: With the warranty card issued by us, customers can enjoy complimentary in-store resizing or re-stringing services within one year from the date of purchase (excludes size enlargement and items from other brands). After the warranty expires, in-store re-stringing or resizing service is HKD 10 per bracelet. If you lose your warranty card, please contact Customer Service.

Q: Can I bring crystal bracelets from other brands to your store for resizing or re-stringing?

A: Yes. For crystal bracelets not purchased from us, in-store resizing (excluding size enlargement) and re-stringing services are available at HKD 30 per bracelet.

Q: Does my crystal bracelet purchase include gift box packaging?

A: All crystal bracelets come with a complimentary velvet pouch (random style) and a protective PVC pouch. If you require gift packaging, you can add a Gift Box Set for HKD 20 (includes a gift bag, gift box, and velvet pouch).