MISCRYSTALHK LIMITED Privacy Policy
MISCRYSTALHK LIMITED is committed toprotecting our customer's privacy. Please take the time to review this noticewhich explains what information we collect about you, how we use it, and yourrights. MISCRYSTALHK LIMITED is the operator of miscrystalhk.com ("MISCRYSTALHK LIMITED", "we",or "us", "site").
1. Security
1.1 Our goal is to make your shopping experience safe, convenient andworry-free. We ensure that data is encrypted when leaving the site. Thisprocess involves the converting of information or data into a code to preventunauthorised access.
1.2 Your personal information is protected in transit by a SecureSocket Layer (SSL) which fully encrypts and protects all of your personal data(name, address, credit card number) from being read by anyone over theInternet. This secure method ensures the protection of all credit and debitcard transactions.
1.3 Your personal data is kept confidential and we do not make emailaddresses available to third parties other than for our business operationneeds. We have certain Third Party Service Providers who perform importantbusiness functions on our behalf, such as: processing credit card transactions,fulfilling orders and delivering packages. They have access to personal dataneeded to carry out their functions, but they may not use it for otherpurposes.
2. Collection and Usage of Data
2.1 When visiting our websites, our web servers temporarily recordtechnical details of the device used to access our websites, such as thebrowser type used, the operating system installed and device settings. Inaddition, we record your IP address and, if you have accessed our websites froma device such as a mobile telephone, the Unique Device Identifier of yourdevice. Further, our Web server collects certain data that is automaticallytransmitted by your Web browser.
Thisdata includes:
· The name of your Internet service provider
· The address of the website from which youhave visited our site
· The sub-pages of miscrystalhk.com
· The date and length of your visit
2.2 When you make a purchase, we record your billing and shippingaddress for transactional purposes. However, we do not store your credit cardor other payment details.
2.3 When you subscribe to our eNewsletter, we collect your name, contactdetails, and gender should you wish to provide such information.
2.4 When you register for an account, we record the information youprovide us, such as your order history, brand preferences, product reviews, andany other details which you add to your profile.
2.5 When you submit anything through our Enquiry Form, we store yourcontact details for the purposes of following up and answering your questions.
2.6 When you contact our CS Team, we may record the details of theinteraction in order to trace your inquiry and better serve your needs.
2.7 You must be over 18 years of age to register for a personalaccount, subscribe to our emails, and/or place an order with miscrystalhk. This site is notintended for children and we do not knowingly collect personal data fromchildren under 18.
3. Purpose for which we use your data:
3.1 We use your data to enable you to visit our websites and to createanonymous usage statistics based on the automatically transmitted data (seesection 2.1), which enable us to track the use of our websites and to tailorthem to your needs. In addition, we process personal data for all of thefollowing reasons:
· To fulfill your order and maintain youronline account.
· To process orders or bookings and to tailorour services to your wishes.
· To manage and respond to any queries orcomplaints to our customer service team.
· To personalise the site to you and show youcontent we think you will be most interested in, based on your accountinformation, your purchase history and your browsing activity.
· To improve and maintain the site, andmonitor its usage.
· For market research, e.g. we may contactyou for feedback about our products.
· To send you marketing messages and show youtargeted advertising, where we have your consent or are otherwise permitted todo so.
· For security purposes, to investigate fraudand where necessary to protect ourselves and third parties.
· To comply with our legal and regulatoryobligations.
· Where required, we may also use yourpersonal data in order to enforce our third party rights.
3.2 We rely on the following legal basis, under data protection law, toprocess your personal data:
· Because the processing is necessary toperform a contract with you, or take steps prior to entering into a contractwith you (e.g. where you have made a purchase with us, we use your personaldata to process the payment and fulfill your order).
· Because we have obtained your consent (e.g.where you contact us with a query, where you add optional information to youraccount profile, or if you consent to receive marketing from us).
· Because it is in our legitimate interestsas an e-commerce provider to maintain and promote our services. We are alwaysseeking to understand more about our customers in order to offer the bestproducts and customer experience. We use information about you to tailor yourview of the Site, to make it more interesting and relevant in respect of theproducts and offers on view.
4. Disclosure of Data to Third Parties
Wetransmit personal data collected in connection with the handling of orders toservice providers who help us process your orders. In particular, this pertainsto providers of credit card billing services, insofar as it is necessary totransmit the data for the purpose of payment processing.
Wealso disclose personal data under the following circumstances:
· With other companies as necessary for theoperation of our site.
· With our suppliers and service providersworking for us, such as payment processors and delivery/logistics companies.
· With our professional and legal advisors.
· With third parties engaged in fraudprevention and detection.
· With law enforcement or other governmentalauthorities, e.g. to report a fraud or in response to a lawful request.
· In the event that we sell any businessassets, the personal data of our customers may be disclosed to a potentialbuyer. In this event, we will make reasonable attempts to ensure the buyer willbe bound by the terms of this Privacy Policy.
· Otherwise where we have your consent or areotherwise legally permitted to do so.
5. Cookie Policy
Weuse cookies and similar technologies on our websites in order to providefunctionality to visitors and make your online visit more enjoyable andpersonalised.
5.1 Cookies are small and often encrypted files that are stored in yourbrowser directory. Cookies make it possible to identify you as a specificcustomer and to store your personal preferences when using our website and yourtechnical information. The main benefit for you is that you do not have toenter the information contained in the cookies every time you visit ourwebsite. Cookies do not necessarily contain or reveal personal information. If,however, you enter personal information on our website, this may be associatedwith the data stored in the cookies. Operators of other websites have no accessto these files.
5.2 We use Google Analytics on our websites. This is a web analysisservice offered by Google Inc. that enables the collection of detailedstatistics on website traffic and its sources. We use Google Analytics solelyfor statistical purposes, such as in order to track how many users have clickedon a particular item of product information. Google Analytics is based oncookies and records information about your use of our websites including yourIP address. To prevent users from being identified by their IP addresses, weuse a specialized code to ensure that your IP address is recorded solely in atruncated (and therefore anonymous) form. It is no longer possible to identifyindividual users with this truncated IP address. The information recorded byGoogle Analytics is transmitted to Google Inc. based in the United States.Google is self-certified under the Privacy Shield to provide an adequateprotection of your personal data under EU law. You can prevent that data frombeing collected and transferred to Google Inc. by downloading and installingthe plug-in available at the following link: tools.google.com/dlpage/gaoptout.
5.3 The default settings of most browsers enable the acceptance ofcookies. In your browser settings, you can completely disable the use ofcookies, prevent the placement of certain cookies or asked to be notified everytime a request is made to place a cookie. For more information about thesesettings, please refer to the "Help" section of your browser. It ispossible to disable your cookies or delete existing cookies on your computer.Please note that if you disable your cookies, it is possible that certain areasof the websites will not work properly. For example, the login function on yourcustomer account is based on cookies.
6. Storage and Retention of Data
Wewill keep your personal data for as long as we need it for the purposes set outabove, and so this period will vary depending on your interactions with us. Forexample, if you have made a purchase with us, we will keep a record of yourpurchase for the period necessary for invoicing, tax and warranty purposes. Wemay also keep a record of correspondence with you (for example if you have madea complaint about a product) for as long as is necessary to protect us from alegal claim. Where we no longer have a need to keep your information, we willdelete it. Please note that when you unsubscribe from our marketingcommunications, we will keep a record of your email address to ensure we do notsend you marketing emails in the future.
7. Your Rights
7.1 You have the following rights regarding to your personalinformation:
· to access your information and to receiveinformation about its use
· to have your information corrected and/orcompleted
· to have your information deleted
· to restrict the use of your information
· to receive your information in a portableformat
· to object to the use of your information
· to withdraw your consent to the use of yourinformation, where consent is the legal basis of the processing e.g.subscription of our marketing emails
Ifyou wish to exercise your rights or if you have any questions about the data wehold about you or the use thereof, you can contact us at any time via info@miscrystalhk.com. Please note that such personal informationmay be needed to make a purchase or to take advantage of promotions on ourwebsite.
7.2 If you wish to have your data deleted, it will be erasedimmediately from our system unless we are obliged to continue storing it tocomply with statutory retention periods. Under such circumstances, we willensure that your data is prevented from being used for other purposes. We maytake reasonable steps to verify your identity before granting access orpermitting corrections to and/or deletion of your personal data.
7.3 For the subscription and receiving of marketing emails, we followthe opt in/opt out policy. If you wish to opt out of receiving emails from us,please click the unsubscribe link included in every message. Please note we maystill contact you with service messages from time to time (e.g. order anddelivery confirmations, and information about your legal rights).
7.4 We will comply with any requests to exercise your rights inaccordance with applicable law. Please be aware, however, that there are anumber of limitations to these rights, and there may be circumstances where weare not able to comply with your request. We would like the chance to resolveany complaints you have but you are also entitled to contact your localsupervisory authority for data protection.
8. Links to Other Websites
Ourwebsites contain links to websites that are operated by third-party providers.This Privacy Notice does not apply to the collection, processing and use ofpersonal data by such third parties. Please note that we are unable to acceptany responsibility for the content of third-party websites or for theircompliance with data protection requirements. We therefore recommend that youconsult their data protection guidelines.
9. Amendments to this Privacy Policy
Wemay change our Privacy Policy from time to time. We will post these changes sothat you are always aware of what information we collect, how we use it, andunder what circumstances we may disclose it. If we plan to use your data fornew purposes, we will update our privacy policy and communicate the changes toyou before starting any new processing.
10. Contact Details
If you have any further questions about the privacy and security of your information, or would like to update or remove your details then please contactus.
MISCRYSTALHK LIMITED
Email: info@miscrystalhk.com
Tel: +852-5688-5047
Last updated on 12 Octopus 2022.
